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Returns Policy

Waterfall-D-Mannose.com Returns Policy

How do I return a product?

If for any reason you're not happy with the product(s) you've ordered, you can simply return the product(s) to us within 30 days of purchase and we'll either exchange or refund it. The Sweet Cures Customer Service Team can be reached by phone or email, or you can write to us at the address below.

If you are returning a product(s) for any reason other than damage incurred during transit, all products must be returned clean and unopened. Please include your full name, postal address and method of payment when returning an product(s).

Once your order is received by our Returns Department you will receive an email to let you know that either:

  1. A full or partial refund has been issued; or
  2. A replacement product has been dispatched;

Please allow 5 - 7 business days for any refund to show in your account.

Lost Parcels

If you have ordered from us and not received a parcel or there are missing products from your order, please contact our customer service team by phone or email within 30 days of the date of your order. Missing parcels will be replaced at no charge, dispatched after the Estimated Time of Arrival (ETA) has passed, and are subject to an enquiry with the selected postal/shipping service. The ETA is shown on both our Checkout Form before you place your order, and emailed to you along with your electronic receipt after you place your order. Please refer to that email for your ETA.

Damaged or Faulty Products

If you receive a product which has been damaged in transit or does not meet your expectations, we will send a replacement at no cost to you. We may request the damaged or faulty product(s) be returned to us, and reserve the right to launch an enquiry with the selected postal/shipping service.

Third Party Purchases

If you've purchased a product from one of our traders, in-store or online resellers such as eBay or Amazon, you will need to return the product back to the store from which it was originally purchased. If you believe you have been unfairly treated by any authorised reseller of Sweet Cures products, please contact us directly.

Estimated Time of Arrival


Within the United Kingdom

Royal Mail 1st Class: 1 - 4 business days

Special Delivery, Guaranteed by 9am: 1 business day

Special Delivery, Guaranteed by 9am: 1 business day

Special Delivery, Guaranteed by 9am: 1 business day

Parcel Force 24 Hours: 1 business day


Within Europe

DHL Express: 1 - 3 business days

Royal Mail Tracked: 5 - 7 business days

Royal Mail Tracked & Signed: 5 - 7 business days


US, Canada & Mexico*

DHL Express: 1 - 4 business day

Royal Mail Tracked: 5 - 7 business days

Royal Mail Tracked & Signed: 5 - 7 business days


Rest of World*

DHL Express: 1 - 5 business day

Royal Mail Tracked: 5 - 7 business days

*Some countries may see shipments unavoidably held or delayed by Customs. Unless urgently required, please allow a few extra days for the products to arrive. Sweet Cures will launch an investigation into the lost or damaged parcel immediately we receive your request.

Returns Address

Sweet Cures
Unit 7, Pyramid Court
Rosetta Way
York, YO26 5NB
United Kingdom

Commitment to Quality

Sweet Cures is committed to providing the highest quality products, customer service and customer satisfaction. We have built a loyal following of customers who place their trust in our products and service. We provide a personal service from real, dedicated and caring staff with a genuine interest in the health and well being of all Sweet Cures customers and decades of experience in Urinary Tract and Bladder health.

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Anna Sawkins, Sweet Cures Founder

Anna’s Story

Sweet Cures’ Anna talks about her years long battle with cystitis and how she finally overcame it.

Sweet Cures Products

Buy Direct from Sweet Cures

Product packaging: Waterfall D-Mannose Powder Tub
Waterfall D-Mannose
®
50g Powder Tub

Supporting a Healthy Bladder and Urinary Tract. Resealable flat pack designed to fit through your letter box.

$23.32

Product packaging: Probiotic Blend - 60 Capsules
Probiotic Blend
60 Capsules

Supports well being when consumed as part of a healthy diet. 9 strains of live bacteria, including L Rhamnosus and L Plantarum and Acidophilus, with each capsule.

$21.09

Product packaging: UTI Tests - 50 x Urine Test Strips
UTI Test 5V
®
50 x Urine Test Strips

Easy to use at home - results within 2 minutes. 5 dedicated test indicators to monitor urine pH and infections.

$15.52

Anna Sawkins, Sweet Cures Founder

Subscribe to Anna's Monthly Newsletter for special offers and product information.

ADDRESS

Sweet Cures
Unit 7, Pyramid Court
Rosetta Way
York, YO26 5NB
United Kingdom
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CUSTOMER SERVICE
HOURS

Mon - Fri 10:00 - 17:30
info@sweet-cures.com +44 01904 789559 Contact Form

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All Sweet Cures products are sold as dietary supplements. ©Sweet Cures. All rights reserved.

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