We attribute our outstanding customer service and high quality products to the feedback we receive from our customers, which allows us to continually improve our standards and provide sound and practical advice to those in need.
To submit a review of either the Sweet Cures service, or any Sweet Cures product, you can simply wait 7 days after making a purchase to receive an email invitation from TrustPilot.
Alternatively, to submit feedback from within your account, follow these instructions.
Log into your account by clicking the "User" icon at the top right of any page on our website. Or if you're already logged in, click the "User" icon and then "My Account".
Once logged in, your Dashboard will display your recent purchases, with each row showing an image of the product, the product name and to the far right two buttons, as shown here.
Clicking the Write a Review button will take you to the Review Form where you may rate the selected Product and Customer Service, as well provide feedback for both. All Reviews, both positive and negative are welcomed, and if you permit, may at some stage be published on our website.
A complete history of your purchases is available from within your account. Log into your account by clicking the "User" icon at the top right of any page on our website. Or if you're already logged in, click the "User" icon and then "My Account".
Once logged in, your Dashboard will display your recent purchases, with each row showing an image of the product, the product name and on the far right there is a hyperlink labelled 'Invoice'.
Clicking 'Invoice' will pop open a new browser window with your tax invoice showing an itemized list of products, shipping costs, tax paid, shipping and billing address, the date of the purchase and method used to pay for the goods, all in a convenient printer friendly format.
If you cannot open the new window to display your Invoice because of Pop Up Blocking software, right click on the Invoice hyperlink and copy the 'Link Location' or 'Shortcut', then paste this into the address/URL bar of your browser.
Unless opting to order as an anonymous guest, all customers ordering for the first time have an account automatically created with the email address entered into the order form used at the Username and a temporary 4 digit password randomly generated. These credentials are then emailed to the customer upon completion of the order.
If you are having trouble logging into your account with your email address, please try the following:
All passwords are encrypted and cannot be retrieved. If you've lost or forgotten your password, it will need to be reset.
To reset your password, from the top right of any web page on our site:
If your Username cannot be found, you can either call or email us for assistance.
If you are ordering as first time customer, when you fill in our order form and submit payment, either via PayPal or RBS WorldPay, our system will automatically generate a 4 digit temporary password and send it to you via email. Your username will be your email address. If you're wanting to log in, please refer to the Welcome email we sent you when you placed your first order.
From the top right of any web page on our site:
Upon successful sign in, the Sign In panel will collapse and a new panel will appear with links to your account. Click any of these links to enter your Account Area.
Refer to the previous question to log into your account. If you're logged in, clicking the "User" icon will reveal links to the Account Area. From this panel click the "My Password" link to update your Username and/or Password.
Unit 7, Pyramid Court
York, YO26 5NB