Coronavirus Service Update
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Coronavirus Service Update

Key points

  • Sweet Cures have not run out stock and do not expect to in the foreseeable future.
  • Sweet Cures still promises same day dispatch for all orders received before 5:20pm Monday - Friday.
  • Royal Mail 1st Class deliveries are still arriving the next business day in most areas. High demand areas may experience delays of 1 to 2 days.
  • Royal Mail Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day.
  • Royal Mail Special Delivery Guaranteed by 1.00pm the next working day will change to by 9.00pm the next working day.
  • Sweet Cures is operating on limited staff to help stop the spread of the virus.
  • All staff are fully informed and compliant with the current guidance from the government.
  • Sweet Cures service will continue with the usual trading hours of 8:30am to 6:00pm until further notice.

19th October 2020

With the number of Coronavirus cases rising in all parts of the UK as in many other parts of the world and further restrictions possible over the next few months, we wanted to take this opportunity to reassure you that we are doing everything in our power to ensure that our service to you remains unaffected.

At present and for the foreseeable future, Sweet Cures will continue to open from 8:30am until 6:00pm, so please do contact us during these hours if you require assistance.

Due to extended opening hours, we're able to safely process and dispatch orders the same working day, up until 5:15pm. We respectfully ask customers to allow an extra couple of days for delivery in the UK, and an additional 4 working days if ordering from overseas. In most cases this additional time will never be required, but allowing more time is still advisable as postal delays are currently sporadic and very local in nature, so unpredictable.

There are rumours of another national lockdown, shorter than the first lockdown earlier in year. Should this happen, as an essential business supplying hospitals, clinics, and pharmacies, we will continue to operate as normal, as we did during the first national lockdown.

Sweet Cures' staff are fully informed and compliant with the current guidance from the government. Protective gloves and masks are always used, and restricted access to our buildings has been in place since early March: we continue to review all safety aspects of the business to protect staff and customers.

We appreciate that these times are incredibly challenging and worrying for all of us and, as ever, if there is anything we can do to help, please just get in touch.



Sweet Cures and Safety

The safety of our customers and staff is paramount and, with the current outbreak of Coronavirus, we have taken additional steps to ensure the safety of both staff and customers.

We are operating staggered shift patterns to ensure social distancing guidance is strictly adhered to. This may mean that there isn't always someone available to answer the phone, or instantly answer an email enquiry, so we would ask you to please make allowances and rest assured that if an answerphone message or email is received, we will get back to you as soon as we possibly can.

All staff are fully informed and compliant with the current guidance from the government. Protective gloves and masks are used throughout the day at all times.

Access to our offices and warehouses is strictly limited to only Sweet Cures trained and trusted staff, and all third-party delivery services are required to leave deliveries in a dedicated holding area.

We trust that we can continue to supply the hospital pharmacies, high street pharmacies and clinics who depend on us, along with our online customers who rely equally heavily on the products we manufacture.

For now until further advice is given Sweet Cures service will continue with the usual trading hours of 8:30am to 6:00pm. We will inform you of any change.

During this incredibly difficult time, we can only wish you the very best and promise we'll do everything in our power to remain open and support you when you need us most.

If you have any questions about this or any of our products, please don't hesitate to get in touch by email or phone.

Delivery Service Status

For parcels destined within the United Kingdom:

Royal Mail 1st Class: Most orders still received next working day. Some areas are experiencing higher demand with delays of around 1 - 2 days.

Royal Mail Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day.

Royal Mail Special Delivery Guaranteed by 1.00pm the next working day will change to by 9.00pm the next working day.

Parcel Force: Normal Service.



For parcels destined outside the United Kingdom:

Royal Mail Standard Delivery (Europe): Delays possible, up to 3 - 5 working days in the worst affected areas (Italy, France & Spain). Consider using Tracked Delivery and allow additional time for your delivery to arrive.

Royal Mail Tracked and Signed (Europe): Delays possible, up to 3 - 5 working days in the worst affected areas (Italy, France & Spain). Service now operating with contactless deliveries. Courier signs mail on behalf of the customer.

DHL: Normal Service.

Please wash hands after receiving and handling products. Discard any additional un-required packaging.

Frequently Asked Questions

Will Sweet Cures run out of stock?

We carry large quantities of the raw materials which go into making our unique products. Despite some countries going on lock down and other restrictions being in place, we expect to continue operating normally for the foreseeable future.

Will Sweet Cures have to close in the future?

No, unless the government forces the closure of businesses, which currently looks unlikely. If a forced lock down occurs and a similar model is followed to other locked down countries, many manufacturers like Sweet Cures, may be permitted to continue operating.