Coronavirus Service Update

Coronavirus Service Update

Key points

  • Sweet Cures have not run out stock and do not expect to in the foreseeable future.
  • Sweet Cures still promises same day dispatch for all orders received before 5:20pm Monday - Friday.
  • 95% of Royal Mail 24 deliveries are arriving the next business day.
  • Royal Mail Special Delivery Guaranteed by 1.00pm the next working day will change to by 9.00pm the next working day.
  • Sweet Cures is now offering faster and cheaper delivery services for most countries.
  • All staff are fully informed and compliant with the current guidance from the government.
  • Sweet Cures service will continue with the usual trading hours of 8:30am to 6:00pm until further notice.

29th April 2021

Postal & courier services in the UK are almost completely back to normal. Please bear in mind if local coronavirus outbreaks occur delivery times maybe locally delayed. We continue to advise customers to order a few days earlier than normal if using Royal Mail 24 service or to consider using our guaranteed service.

UK Delivery Service Status:

Royal Mail 24: Normal Service, 95% of orders received next working day.

DPD: Normal Service, no delays.

European Deliveries

We have recently changed service providers for some locations. Our new services offer delivery windows of between 3 - 6 working days for most countries within Europe.

Please Note: with some countries such as Germany now entering tougher lockdown restrictions, deliveries maybe locally delayed by a few days.

Rest of the World

Please see our new Air Courier options offering lower cost and delivery to most countries within 3 - 6 working days. Please note, delays are possible in locations with serious Coronavirus outbreaks.

Sweet Cures and Safety

The safety of our customers and staff is paramount and, with the current outbreak of Coronavirus, we have taken additional steps to ensure the safety of both staff and customers.

We are operating staggered shift patterns to ensure social distancing guidance is strictly adhered to. This may mean that there isn't always someone available to answer the phone, or instantly answer an email enquiry, so we would ask you to please make allowances and rest assured that if an answerphone message or email is received, we will get back to you as soon as we possibly can.

All staff are fully informed and compliant with the current guidance from the government. Protective gloves and masks are used throughout the day at all times.

Access to our offices and warehouses is strictly limited to only Sweet Cures trained and trusted staff, and all third-party delivery services are required to leave deliveries in a dedicated holding area.

We trust that we can continue to supply the hospital pharmacies, high street pharmacies and clinics who depend on us, along with our online customers who rely equally heavily on the products we manufacture.

For now until further advice is given Sweet Cures service will continue with the usual trading hours of 8:30am to 6:00pm. We will inform you of any change.

During this incredibly difficult time, we can only wish you the very best and promise we'll do everything in our power to remain open and support you when you need us most.

If you have any questions about this or any of our products, please don't hesitate to get in touch by email or phone.

Frequently Asked Questions

Will Sweet Cures run out of stock?

We carry large quantities of the raw materials which go into making our unique products. Despite some countries going on lock down and other restrictions being in place, we expect to continue operating normally for the foreseeable future.

Will Sweet Cures have to close in the future?

No, unless the government forces the closure of businesses, which currently looks unlikely. If a forced lock down occurs and a similar model is followed to other locked down countries, many manufacturers like Sweet Cures, may be permitted to continue operating.